FireNet incident
Regional Victoria - Some NBN Wireless Services - Outage
FireNet experienced a notice incident on June 26, 2017, lasting 18h 38m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 26, 2017, 03:21 AM UTC
Start Date: 13:00 26/06/17 End Date: Current We have received device offline alerts for some NBN wireless services in regional victoria, this seems to be an NBN wireless tower outage, we are currently logging the fault with the provider. Updates to follow Please contact the FireNet NOC should you have any questions, comments, or concerns. Email: [email protected] Phone one of the following numbers: Australia: 1300 636 636 International customers please call +61 2 9397 7050
- identified Jun 26, 2017, 03:35 AM UTC
The provider has advised this issue is due to a transmission link failure from Melbourne to Gisborne, Bendigo, Alubury and Shepparton. They are currently investigating this, no ETR at the moment.
- identified Jun 26, 2017, 04:31 AM UTC
3rd Party Carrier Tech on route to Sunshine exchange VIC, to conduct fibre testing, ETA 30mins. No ETR at the moment.
- identified Jun 26, 2017, 05:11 AM UTC
3rd party Engineers are currently assessing the damage at the fibre break at Maribyrnong No ETR at the moment
- identified Jun 26, 2017, 06:21 AM UTC
3rd party engineers isolated 2 broken Conduits. Excavation of Conduits expected to take 3-4 hours. Splicing will commence after this has completed. No ETR at the moment.
- identified Jun 26, 2017, 09:11 AM UTC
3rd Party Carrier reports, Excavations are still ongoing, Splicing to commence when excavations completed. No ETR at the moment.
- resolved Jun 26, 2017, 10:00 PM UTC
Service has been restored at 12:16am 3rd Party carrier has completed repairs to both cables. FireNet NOC