FireNet experienced a notice incident on October 23, 2017, lasting 2h 31m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Oct 23, 2017, 01:11 AM UTC
We are aware of VoIP call issues (due to upstream carrier network outage) for customers in NSW, VIC and TAS. Customer may be experiencing difficulty in call connectivity or having call quality issues at the moment, this issue is currently under investigation with highest priority. Further updates to follow.
- identified Oct 23, 2017, 01:35 AM UTC
Our carrier has informed us that the issue is related to a transmission fault. Further updates to follow.
- monitoring Oct 23, 2017, 01:39 AM UTC
Our carrier has put a work around in place. Call quality has been restored. Please contact FireNet Support if you have any further issues. FireNet 1300 636 636
- resolved Oct 23, 2017, 03:43 AM UTC
This incident has been resolved.