FireNet experienced a minor incident on March 15, 2018, lasting 1d 13h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 15, 2018, 08:32 PM UTC
We have identified that a number of Telstra FIbre services in South Australia are experiencing an network outage. Our carrier is currently investigating the issue. Further updates to follow. Please contact the FireNet NOC should you have any questions, comments, or concerns. Email: [email protected] Phone one of the following numbers: Australia: 1300 636 636 International customers please call +61 2 9397 7050
- identified Mar 15, 2018, 08:43 PM UTC
Telstra have advised us that this fault is related to a Fibre break in Adelaide. Fibre teams are currently working on this. Further updates to follow.
- identified Mar 15, 2018, 11:51 PM UTC
Telstra teams are working on the fibre fault at Waymouth St, Adelaide. Further updates to follow.
- identified Mar 16, 2018, 02:17 AM UTC
Telstra have restored the fibre break however services have not restored. Tech will attend exchange to further diagnose. Further updates to follow.
- identified Mar 16, 2018, 08:40 AM UTC
Telstra techs have visited the exchange have found other services that are down. Further fibre damage has been identified which will require 500m of new fibre to be hauled. Council has not approved this work to start until 7am tomorrow Further updates to follow tomorrow morning.
- identified Mar 17, 2018, 05:38 AM UTC
Works still underway. Expecting restoration approximately between 5-5:30 PM Further updates to follow.
- resolved Mar 17, 2018, 09:43 AM UTC
Service has been restored after splicing of new fibre.