FireNet experienced a notice incident on July 25, 2018, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Jul 25, 2018, 08:48 PM UTC
Start Date: 6:20am AEST End Date: 6:38am AEST A network outage occurred in our SIP infrastructure which has a fix has been applied for whilst engineers investigate the root cause. During the above time, SIP Customers would of noticed an outage on their calls of up to 18 minutes. The source of the issue is still being investigated, calls will flow normally and no further outage is expected. Please contact the FireNet NOC should you have any questions, comments, or concerns. Email: [email protected] Phone one of the following numbers: Australia: 1300 636 636 International customers please call +61 2 9397 7050
- resolved Jul 25, 2018, 11:58 PM UTC
This incident has been resolved.