FireNet experienced a major incident on July 29, 2019 affecting Voice trunking and Hosted voice, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Voice trunkingHosted voice
Update timeline
- identified Jul 29, 2019, 03:26 AM UTC
An outbound calling outage is currently affecting some customers, the upstream carrier is aware of the issue and is now investigating. Updates as soon as we get a response.
- monitoring Jul 29, 2019, 04:26 AM UTC
A fix was applied roughly 1:33pm AEST however we are just waiting for confirmation this issue is resolved from the upstream.
- resolved Jul 29, 2019, 05:34 AM UTC
Upstream carrier confirmed the issue resolved itself and services are now operational. The fault was due to a lockup on a soft switch after a high level of traffic caused heavy resource usage, this caused timeouts on some calls from 1:20pm AEST until about 1:33pm AEST.