FireNet experienced a notice incident on June 24, 2020 affecting Voice trunking and Hosted voice, lasting 21h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 24, 2020, 01:07 AM UTC
We have identified that a number of VoIP services experiencing degraded performance. Our carrier is currently investigating the issue. Further updates to follow. Please contact the FireNet NOC should you have any questions, comments, or concerns. Email: [email protected] Phone one of the following numbers: Australia: 1300 636 636 International customers please call +61 2 9397 7050
- monitoring Jun 24, 2020, 02:09 AM UTC
Call quality issues seems to have been resolved, we are still awaiting detailed breakdown of root cause from our provider. Please get in touch with our helpdesk if you are still experiencing issues. Email: [email protected] Phone one of the following numbers: Australia: 1300 636 636 International customers please call +61 2 9397 7050 Thanks
- resolved Jun 24, 2020, 10:25 PM UTC
After monitoring services overnight we are no longer seeing the packet loss issue that was reported by our upstream provider. This case will now be marked as resolved Please contact the FireNet NOC should you have any questions, comments, or concerns. Email: [email protected] Phone one of the following numbers: Australia: 1300 636 636 International customers please call +61 2 9397 7050