FireNet experienced a major incident on August 2, 2021 affecting Metro Ethernet - Fibre, lasting 17h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Metro Ethernet - Fibre
Update timeline
- investigating Aug 02, 2021, 06:47 AM UTC
We are currently investigating an issue on one of our upstream carrier aggregation points in Sydney NSW. The outage is affecting some Fibre services terminated in NSW and ACT
- monitoring Aug 02, 2021, 08:20 AM UTC
Aggregation link from the upstream provider is now back up. We have not yet received official completion but we can see services are now back up and connected. We will continue to monitor this connection and advise once resolved.
- resolved Aug 03, 2021, 12:04 AM UTC
We are still waiting on confirmation of the root cause and will advise affected customers once this this information comes to hand.