FireHydrant incident

We've observed an availability or performance issue with Slack

Minor Resolved View vendor source →

FireHydrant experienced a minor incident on August 28, 2025, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2025, 01:50 PM UTC
Resolved
Aug 28, 2025, 03:35 PM UTC
Duration
1h 45m
Detected by Pingoru
Aug 28, 2025, 01:50 PM UTC

Update timeline

  1. investigating Aug 28, 2025, 01:50 PM UTC

    Our systems have detected an availability or performance update with Slack and we're investigating the impact. We'll update with further information as it becomes available. Our web UI is not impacted and can be accessed at https://app.firehydrant.io/ You can also visit Slack's status page at https://status.slack.com/ for more information.

  2. investigating Aug 28, 2025, 01:57 PM UTC

    Slack Apps are displaying "We can't fully display this message" Per slack's status page: "We've identified the cause and are working on a fix for the Slack Apps displaying a "We can't fully display this message" error for apps that utilize drop-down options. We'll provide another update as soon as we have more news to share. We apologize for the trouble in the meantime."" Slack Status Page: https://slack-status.com/2025-08/54ca351d3ad76351 Our web UI is not impacted and can be accessed at https://app.firehydrant.io/ You can also visit Slack's status page at https://status.slack.com/ for more information.

  3. investigating Aug 28, 2025, 02:27 PM UTC

    Slack has identified the cause of the issue and is working on a fix. Per Slack status page: "We've identified the cause and are working on a fix for the Slack Apps displaying a "We can't fully display this message" error for apps that utilize drop-down options. We'll provide another update as soon as we have more news to share. We apologize for the trouble in the meantime." Slack status page: https://slack-status.com/2025-08/54ca351d3ad76351

  4. investigating Aug 28, 2025, 03:33 PM UTC

    Issue has been resolved, per Slack: "We've resolved the issue some users were experiencing related to Slack apps/integrations displaying an error message when selecting dropdown options. Affected users may need to refresh their client (Cmd/Ctrl + Shift + R) to capture the fix. We apologize for the trouble, but appreciate you bearing with us as we worked to get things back in order." FireHydrant's web UI was not impacted during this incident can be accessed at https://app.firehydrant.io/. Slack functionality is now restored, affected users may need to refresh their client (Cmd/Ctrl + Shift + R) to capture the fix.

  5. resolved Aug 28, 2025, 03:35 PM UTC

    This incident has been resolved.