Firebolt incident

Signing in to Firebolt may fail

Major Resolved View vendor source →

Firebolt experienced a major incident on August 31, 2021 affecting Web Application and Engines and 1 more component, lasting 7h 12m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 06:49 PM UTC
Resolved
Sep 01, 2021, 02:02 AM UTC
Duration
7h 12m
Detected by Pingoru
Aug 31, 2021, 06:49 PM UTC

Affected components

Web ApplicationEnginesAWS ec2-us-east-2

Update timeline

  1. identified Aug 31, 2021, 06:49 PM UTC

    Signing in to Firebolt may fail due to issues with 3rd party provider.

  2. identified Aug 31, 2021, 08:08 PM UTC

    We have isolated the issue to networking issues with our cloud provider. We hope to quickly restore services after the networking issues are resolved.

  3. identified Aug 31, 2021, 08:57 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 31, 2021, 09:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 01, 2021, 04:44 AM UTC

    This incident has been resolved.