Firebolt incident

[Minor issue] - Slack outage affecting Support availability

Minor Resolved View vendor source →

Firebolt experienced a minor incident on February 22, 2022, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2022, 03:01 PM UTC
Resolved
Feb 22, 2022, 03:30 PM UTC
Duration
29m
Detected by Pingoru
Feb 22, 2022, 03:01 PM UTC

Update timeline

  1. identified Feb 22, 2022, 03:01 PM UTC

    Due to the Slack service outage our support team is unable to access our external shared channels. If you need support please submit a request through the in-app form found in the `?` options on the bottom left of the UI, and we will respond promptly via email. You can track the Slack status at https://status.slack.com/ and we will change this status once it is fixed.

  2. resolved Feb 22, 2022, 03:30 PM UTC

    Although the Slack status is not fully resolved we are seeing full functionality on our end. You can begin using our shared Slack channels again.