Firebolt incident

Login flow experiencing interruption in some regions

Major Resolved View vendor source →

Firebolt experienced a major incident on March 25, 2025 affecting Web Application and API and 1 more component, lasting 3h 36m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2025, 06:21 PM UTC
Resolved
Mar 25, 2025, 09:57 PM UTC
Duration
3h 36m
Detected by Pingoru
Mar 25, 2025, 06:21 PM UTC

Affected components

Web ApplicationAPITenant Account Creation

Update timeline

  1. investigating Mar 25, 2025, 06:21 PM UTC

    Due to an Auth0 incident, we are experiencing an interruption to logins (possibly including programmatic access such as service accounts) if the user's token has expired. We will update as we have more information.

  2. investigating Mar 25, 2025, 06:21 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 25, 2025, 06:32 PM UTC

    For users currently on V1 of Firebolt, your authentication should not be affected. Auth0 has advised they have identified the root cause and are working on a remediation.

  4. investigating Mar 25, 2025, 06:56 PM UTC

    Auth0 has partially recovered services. You may be able to resume logins/ authentications, however there may still be intermittent errors. We will post here when all services have been 100% recovered.

  5. investigating Mar 25, 2025, 07:20 PM UTC

    Auth0 has indicated all systems are operational. You should now be able to resume logins and authentication without interruption. Thank you for your patience.

  6. resolved Mar 25, 2025, 09:57 PM UTC

    This incident has been resolved.