Firebase incident

Real Time Database users on Jio Android devices in India are unable to connect.

Major Resolved

Firebase experienced a major incident on July 31, 2025 affecting Realtime Database and Realtime Database (global), lasting 5d 13h. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2025, 07:00 AM UTC
Resolved
Aug 05, 2025, 08:50 PM UTC
Duration
5d 13h
Detected by Pingoru
Jul 31, 2025, 07:00 AM UTC

Affected components

Realtime DatabaseRealtime Database (global)

Update timeline

  1. investigating Aug 05, 2025, 01:41 PM UTC

    We're aware of a problem with Realtime Database affecting Jio Mobile Data customers. Our team is continuing to investigate this issue. We will provide an update by end of day detailing when we expect to resolve the problem.

  2. investigating Aug 05, 2025, 10:03 PM UTC

    Realtime Database service has already been restored for some impacted users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.

  3. resolved Aug 08, 2025, 04:16 PM UTC

    The problem with Realtime Database should be resolved for the vast majority of affected users. We will continue to work towards restoring service for the remaining affected users, but no further updates will be added to this dashboard.