Finix incident

Degraded API Performance: Transaction Processing and Settlements

Minor Resolved View vendor source →

Finix experienced a minor incident on July 29, 2021 affecting Tokenization and Transaction Processing and Settlements and Payouts, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2021, 10:03 PM UTC
Resolved
Jul 29, 2021, 11:03 PM UTC
Duration
59m
Detected by Pingoru
Jul 29, 2021, 10:03 PM UTC

Affected components

Tokenization and Transaction ProcessingSettlements and Payouts

Update timeline

  1. identified Jul 29, 2021, 10:03 PM UTC

    We are seeing transaction processing errors for the LITLE_V1 (eComm) processor. Worldpay is actively working on a resolution and we will update the status of this issue shortly.

  2. resolved Jul 29, 2021, 11:03 PM UTC

    All transaction processing errors have been resolve. There have been no impacts on merchant payouts or captures/echeck submissions. A small portion of platform payouts will be delayed. If you have additional questions, please reach out to your customer success manager.