Finix incident

Delays in processing sales and captures on Vantiv eCommerce (Litle) platform

Notice Resolved View vendor source →

Finix experienced a notice incident on August 21, 2021, lasting 4h 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2021, 09:42 PM UTC
Resolved
Aug 22, 2021, 02:04 AM UTC
Duration
4h 22m
Detected by Pingoru
Aug 21, 2021, 09:42 PM UTC

Update timeline

  1. identified Aug 21, 2021, 09:42 PM UTC

    We are experiencing issues with Vantiv eCommerce (Litle) platform. Customers may see a delay in processing sales and captures on the Litle platform. This has been escalated to Worldpay and they are actively investigating.

  2. resolved Aug 22, 2021, 02:04 AM UTC

    The issue with Vantiv eCommerce (Litle) platform has been resolved. If you require an RCA for this incident, your Worldpay Relationship Manager or Customer Care can provide that once it's available.