Finix experienced a major incident on August 31, 2021 affecting Dashboard, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard
Update timeline
- investigating Aug 31, 2021, 07:10 PM UTC
We are currently investigating a known issue with a service provider Finix utilizes for Dashboard authentication. During this time, users may not be able to log in. We are monitoring the issue and will post an update here when we have more information.
- monitoring Aug 31, 2021, 07:25 PM UTC
We have seen an increase in success in logging into the Dashboard. We will continue monitoring the situation in case any more issues arise.
- resolved Aug 31, 2021, 10:24 PM UTC
This incident has been resolved. All users should be able to log into the Dashboard.