Finix experienced a minor incident on September 28, 2021 affecting Dashboard, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard
Update timeline
- investigating Sep 28, 2021, 03:58 PM UTC
We’re experiencing issues with a third-party provider Finix utilizes for Dashboard authentication. During this time, users may not be able to log in. We are monitoring the issue and will post an update here when we have more information.
- identified Sep 28, 2021, 04:24 PM UTC
The third-party provider has identified the root cause and applied a fix. We will continue to monitor and post an update soon.
- resolved Sep 28, 2021, 05:06 PM UTC
This incident has been resolved. All users should be able to log into the Dashboard.