Finix experienced a minor incident on October 4, 2021 affecting Settlements and Payouts, lasting 5h. The incident has been resolved; the full update timeline is below.
Affected components
Settlements and Payouts
Update timeline
- investigating Oct 04, 2021, 06:07 PM UTC
We are investigating issues with VANTIV_V1 settlements meant to generate on October 2nd and October 3rd that did not generate. Our technical teams are investigating this issue and will have an update shortly.
- investigating Oct 04, 2021, 08:37 PM UTC
We are continuing to monitor the situation and settlement approvals will be delayed today. We will have an update shortly on when the settlements can be approved.
- resolved Oct 04, 2021, 11:08 PM UTC
We have fixed the problem that caused the settlements to be created late and now see settlements created for the 2nd and 3rd of October. Finix will continue to monitor the situation.