Finix experienced a minor incident on October 16, 2021 affecting Tokenization and Transaction Processing, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Tokenization and Transaction Processing
Update timeline
- identified Oct 16, 2021, 02:01 PM UTC
There was an incident impacting transaction processing from WorldPay between 16 Oct, 2021 05:11 UTC -- Oct 16, 2021 01:11 EDT and 16 Oct, 2021 07:27 UTC -- Oct 16, 2021 03:27 EDT. Finix support is actively triaging the issue and remediating any impact to captures. We will have more updates promptly.
- monitoring Oct 16, 2021, 02:51 PM UTC
All impacted transactions were successfully submitted. Finix will continue to monitor the situation.
- monitoring Oct 16, 2021, 02:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 16, 2021, 03:05 PM UTC
This issue has been resolved. Finix will continue to monitor the situation.