Finix incident

Transaction processing issues from Worldpay (10/21)

Minor Resolved View vendor source →

Finix experienced a minor incident on October 21, 2021 affecting Tokenization and Transaction Processing and Settlements and Payouts and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2021, 07:41 PM UTC
Resolved
Oct 21, 2021, 08:37 PM UTC
Duration
55m
Detected by Pingoru
Oct 21, 2021, 07:41 PM UTC

Affected components

Tokenization and Transaction ProcessingSettlements and PayoutsMerchant Boarding

Update timeline

  1. investigating Oct 21, 2021, 07:41 PM UTC

    Finix is investigating an issue reported by Worldpay for some types of transaction processing.

  2. identified Oct 21, 2021, 07:50 PM UTC

    Finix has identified two possible types of transactions being impacted - American Express and various Card Present transactions. Worldpay has reported the end of impact for American Express transaction processing. Finix is actively investigating possible continuing card present transaction processing issues.

  3. resolved Oct 21, 2021, 08:37 PM UTC

    All transaction processing issues should be resolved now. Finix will continue to monitor the situation.