Finix experienced a minor incident on October 28, 2021 affecting Settlements and Payouts, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2021, 05:34 PM UTC
Some customers may experience late settlement generation due to a delay in settlement files from Worldpay. All other Finix systems are unaffected.
- identified Oct 28, 2021, 06:46 PM UTC
We are continuing to investigate this issue. At this time, please hold off on approving Litle eCommerce settlements.
- monitoring Oct 28, 2021, 08:19 PM UTC
The NSSR files are being ingested and we are monitoring the results. We will post an update as soon as settlements are ready for approval.
- monitoring Oct 28, 2021, 08:20 PM UTC
The NSSR files are being ingested and we are monitoring the results. We will post an update as soon as settlements are ready for approval.
- resolved Oct 28, 2021, 09:38 PM UTC
The incident has been resolved. All settlements have been generated and are ready for approval.