Finix incident

Delay in processing settlement files for Litle eCommerce

Finix experienced a minor incident on November 2, 2021 affecting Settlements and Payouts, lasting 5h 45m. The incident has been resolved; the full update timeline is below.

Started: Nov 02, 2021, 04:24 PM UTC
Resolved: Nov 02, 2021, 10:10 PM UTC
Duration: 5h 45m
Detected by Pingoru: Nov 02, 2021, 04:24 PM UTC

Affected components

Settlements and Payouts

Update timeline

investigating Nov 02, 2021, 04:24 PM UTC

Some customers may experience late settlement generation due to a delay in settlement files from Worldpay. All other Finix systems are unaffected.
investigating Nov 02, 2021, 04:48 PM UTC

We are continuing to investigate this issue.
monitoring Nov 02, 2021, 04:50 PM UTC

We are continuing to monitor the issue.
monitoring Nov 02, 2021, 06:25 PM UTC

We are continuing to monitor this issue, the files have not been sent from Worldpay yet. At this time, please hold off on approving Litle eCommerce settlements.
monitoring Nov 02, 2021, 08:06 PM UTC

We are continuing to monitor this issue. At this time, we do not have have a concrete time from Worldpay for when we can expect to receive Litle eCommerce settlement files. Please continue to hold off on approving Litle eCommerce settlements.
monitoring Nov 02, 2021, 10:00 PM UTC

We have started receiving and processing late Litle eCommerce settlement files from Worldpay. Our team is continuing to monitor this situation.
resolved Nov 02, 2021, 10:10 PM UTC

The incident has been resolved. All settlements have been generated and are ready for approval.