Finix experienced a notice incident on November 5, 2021 affecting Settlements and Payouts, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Settlements and Payouts
Update timeline
- investigating Nov 05, 2021, 05:09 PM UTC
Some customers may experience late settlement generation due to a delay in settlement files from our third-party processor. All other Finix systems are unaffected.
- monitoring Nov 05, 2021, 06:18 PM UTC
We have started receiving NSSR files after a delay in receiving them from Worldpay. All other Finix systems remain unaffected.
- resolved Nov 05, 2021, 06:59 PM UTC
We have received and processed all NSSRs after a delay in receiving them from Worldpay. All settlements are ready for approval.