Finix incident

Issues with Transaction state

Notice Resolved View vendor source →

Finix experienced a notice incident on November 27, 2021 affecting Tokenization and Transaction Processing, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2021, 09:35 PM UTC
Resolved
Nov 27, 2021, 10:53 PM UTC
Duration
1h 17m
Detected by Pingoru
Nov 27, 2021, 09:35 PM UTC

Affected components

Tokenization and Transaction Processing

Update timeline

  1. investigating Nov 27, 2021, 09:35 PM UTC

    We are currently investigating issues with transaction states not being updated. Some customers might notice transactions in a pending state. There is no financial impact due to this issue.

  2. resolved Nov 27, 2021, 10:53 PM UTC

    This incident has been resolved.