Finix experienced a critical incident on December 9, 2021 affecting Tokenization and Transaction Processing and Settlements and Payouts and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 09, 2021, 01:44 AM UTC
We are investigating errors in payment processing. We are actively monitoring the issue and have engineering resources investigating. We will post updates shortly.
- investigating Dec 09, 2021, 01:48 AM UTC
Our engineering team is actively investigating and remediating the issue. At this time, there is impact to core payment processing. You may be experiencing 504s on API requests.
- investigating Dec 09, 2021, 01:51 AM UTC
We are seeing error rates slowly decrease. We will post an update shortly on when the issue is fully remediated.
- monitoring Dec 09, 2021, 02:02 AM UTC
We are seeing error rates slowly decrease. We will post an update shortly on when the issue is fully remediated.
- resolved Dec 09, 2021, 02:09 AM UTC
The issue has been resolved. API performance is back to normal. At this time there is no impact on core payment processing. Our engineering and support engineering teams are actively monitoring.