Finix experienced a minor incident on January 12, 2022 affecting Settlements and Payouts, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Settlements and Payouts
Update timeline
- investigating Jan 12, 2022, 06:34 PM UTC
Some customers may experience late settlement generation due to a delay in settlement files from our third-party processor. All other Finix systems are unaffected.
- investigating Jan 12, 2022, 06:45 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 12, 2022, 06:49 PM UTC
We have started receiving NSSR files after a delay in receiving them from our third party processor. Vantiv settlements are ready for approval. All other Finix systems remain unaffected.
- resolved Jan 12, 2022, 08:52 PM UTC
We have received all reports from our third party processor and settlements are available for approval.