Finix experienced a notice incident on February 2, 2022 affecting Settlements and Payouts, lasting 5h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Settlements and Payouts
Update timeline
- investigating Feb 02, 2022, 06:24 PM UTC
Some customers may experience late settlement generation due to a delay in settlement files from our third-party processor. All other Finix systems are unaffected.
- monitoring Feb 02, 2022, 10:41 PM UTC
We have started receiving NSSR files after a delay in receiving them from our third-party processor. Settlements should be ready for approval in 30 minutes. All other Finix systems remain unaffected.
- resolved Feb 02, 2022, 11:48 PM UTC
We have received and processed all NSSRs after a delay in receiving them from our third-party processor. All settlements have been approved and processed. The incident has been resolved.