Finix experienced a notice incident on February 16, 2022 affecting Settlements and Payouts, lasting 5h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Settlements and Payouts
Update timeline
- monitoring Feb 16, 2022, 05:56 PM UTC
Some customers may experience late settlement generation due to a delay in settlement files from our third-party processor. All other Finix systems are unaffected.
- monitoring Feb 16, 2022, 11:00 PM UTC
We have received all NSSR files after a delay in receiving them from our third-party processor.
- resolved Feb 16, 2022, 11:19 PM UTC
We have received and processed all NSSRs after a delay in receiving them from our third-party processor. All settlements have been approved and processed. The incident has been resolved.