Finix incident

Transaction processing issues reported by third-party processor

Notice Resolved View vendor source →

Finix experienced a notice incident on July 13, 2022 affecting Tokenization and Transaction Processing, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2022, 04:09 PM UTC
Resolved
Jul 13, 2022, 05:09 PM UTC
Duration
1h
Detected by Pingoru
Jul 13, 2022, 04:09 PM UTC

Affected components

Tokenization and Transaction Processing

Update timeline

  1. identified Jul 13, 2022, 04:09 PM UTC

    Our third-party processor is reporting an issue impacting transaction processing on Litle. Transactions may be stuck in "Pending" state for longer than usual. Finix support is actively monitoring the situation.

  2. resolved Jul 13, 2022, 05:09 PM UTC

    Our third-party processor has reported that this issue is resolved, and we are not seeing any remaining impact.