Finix incident

Delay in processing webhooks

Notice Resolved View vendor source →

Finix experienced a notice incident on July 15, 2022 affecting Tokenization and Transaction Processing, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2022, 04:23 AM UTC
Resolved
Jul 15, 2022, 04:48 AM UTC
Duration
24m
Detected by Pingoru
Jul 15, 2022, 04:23 AM UTC

Affected components

Tokenization and Transaction Processing

Update timeline

  1. identified Jul 15, 2022, 04:23 AM UTC

    Our team has identified an issue with our webhooks and is currently working on a fix. While our system works through the backlog, customers may experience some delay in processing webhooks. Finix Support is actively monitoring the situation.

  2. resolved Jul 15, 2022, 04:48 AM UTC

    Our team has put in a fix to resolve this issue. Messages are now being processed, however, while our system works through the backlog, customers may continue to see a delay in processing webhooks.