Finix experienced a minor incident on July 29, 2022 affecting Settlements and Payouts and Dashboard, lasting 2h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Settlements and PayoutsDashboard
Update timeline
- investigating Jul 29, 2022, 05:30 PM UTC
Finix Core customers may experience later settlement generation in their review queues. Finix support is monitoring the situation and we will continue to provide updates. All other parts of the Finix system are unaffected.
- monitoring Jul 29, 2022, 05:31 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 29, 2022, 06:34 PM UTC
Finix is still monitoring the fix implementation and its results
- resolved Jul 29, 2022, 08:16 PM UTC
Finix has completed monitoring. The issue has been resolved. Core customers will see settlements starting to generate in their review queues.