Finix incident

Delay in Processing Settlement Files

Notice Resolved View vendor source →

Finix experienced a notice incident on August 2, 2022 affecting Settlements and Payouts, lasting 4h 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2022, 04:51 PM UTC
Resolved
Aug 02, 2022, 09:05 PM UTC
Duration
4h 13m
Detected by Pingoru
Aug 02, 2022, 04:51 PM UTC

Affected components

Settlements and Payouts

Update timeline

  1. identified Aug 02, 2022, 04:51 PM UTC

    Finix Core customers may experience late Litle settlement generation due to delays in receiving settlement files from our third-party processor. Finix Support is continuing to monitor the situation and provide updates as they are available. All other Finix systems are unaffected.

  2. resolved Aug 02, 2022, 09:05 PM UTC

    We have received and processed all reports from our third party processor and all settlements are available for approval.