Finix incident

Decline on Authorizations on recurring payments

Minor Resolved View vendor source →

Finix experienced a minor incident on November 18, 2022 affecting Tokenization and Transaction Processing, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2022, 06:50 AM UTC
Resolved
Nov 18, 2022, 07:47 AM UTC
Duration
56m
Detected by Pingoru
Nov 18, 2022, 06:50 AM UTC

Affected components

Tokenization and Transaction Processing

Update timeline

  1. investigating Nov 18, 2022, 06:50 AM UTC

    Finix is investigating elevated decline rates on an intermittent amount of recurring payments. Our engineering and support engineering team are investigating. We'll post an update shortly.

  2. resolved Nov 18, 2022, 07:47 AM UTC

    This issue has been resolved. Our engineering team identified the issue and we've fixed the cause of the elevated decline rates on recurring payments. Our teams will be monitoring throughout the night.