Finix incident

Transaction Processing Later than usual

Minor Resolved View vendor source →

Finix experienced a minor incident on November 20, 2022 affecting Tokenization and Transaction Processing, lasting 8h 38m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2022, 06:48 AM UTC
Resolved
Nov 20, 2022, 03:27 PM UTC
Duration
8h 38m
Detected by Pingoru
Nov 20, 2022, 06:48 AM UTC

Affected components

Tokenization and Transaction Processing

Update timeline

  1. investigating Nov 20, 2022, 06:48 AM UTC

    Transfers are taking longer than usual to process through our 3rd party processor. We are investigating and monitoring the situation with them and should have an update posted here as soon as we have one.

  2. investigating Nov 20, 2022, 10:21 AM UTC

    We are currently still investigating the issues with our 3rd party processor. We will have an update here as soon we get one.

  3. identified Nov 20, 2022, 01:09 PM UTC

    We have identified the issue and are continuing to monitor the situation. An update will be provided here as soon as we have one.

  4. resolved Nov 20, 2022, 03:27 PM UTC

    We have identified and fixed the issue with our 3rd party processor. All Transfers are now caught up and Succeeded. We will continue to monitor the situation.