Finix incident

Issues with Transfers and Settlements

Notice Resolved View vendor source →

Finix experienced a notice incident on February 4, 2023 affecting Tokenization and Transaction Processing and Settlements and Payouts, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2023, 06:37 PM UTC
Resolved
Feb 04, 2023, 07:06 PM UTC
Duration
29m
Detected by Pingoru
Feb 04, 2023, 06:37 PM UTC

Affected components

Tokenization and Transaction ProcessingSettlements and Payouts

Update timeline

  1. investigating Feb 04, 2023, 06:37 PM UTC

    We are currently experiencing issues regarding Transfers and Settlements. Finix Engineers are investigating. We will provide updates as we continue to investigate.

  2. investigating Feb 04, 2023, 06:41 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 04, 2023, 06:43 PM UTC

    Finix has identified the issue. Transactions and Settlements are processing as expected. Finix Engineering is continuing to monitor.

  4. resolved Feb 04, 2023, 07:06 PM UTC

    We are seeing no more issues. Finix Engineering has resolved the issue.