Finix incident

Elevated Error Rate on Auths and Sales Due to 3rd Party Issue

Notice Resolved View vendor source →

Finix experienced a notice incident on March 5, 2023 affecting Tokenization and Transaction Processing, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2023, 05:35 AM UTC
Resolved
Mar 05, 2023, 08:08 AM UTC
Duration
2h 33m
Detected by Pingoru
Mar 05, 2023, 05:35 AM UTC

Affected components

Tokenization and Transaction Processing

Update timeline

  1. investigating Mar 05, 2023, 05:35 AM UTC

    A 3rd party issue is leading to increased error rates for auths and sales. Our teams are monitoring the situation.

  2. investigating Mar 05, 2023, 06:33 AM UTC

    We are continuing to investigate this issue.

  3. identified Mar 05, 2023, 07:03 AM UTC

    Our 3rd party partner is addressing the issue and sales are intermittently going through.

  4. resolved Mar 05, 2023, 08:08 AM UTC

    Our 3rd party integration has informed us of an end of impact. Finix team will continue to monitor the issue.