Finix incident

Delay in Litle Settlement Creation due to Late Reports

Notice Resolved View vendor source →

Finix experienced a notice incident on April 4, 2023, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2023, 02:55 PM UTC
Resolved
Apr 04, 2023, 05:16 PM UTC
Duration
2h 20m
Detected by Pingoru
Apr 04, 2023, 02:55 PM UTC

Update timeline

  1. investigating Apr 04, 2023, 02:55 PM UTC

    We are currently tracking an issue with our 3rd party processor where there is a delay in getting Litle settlement reports. We are currently monitoring the situation and are expecting a delay in Litle settlement creations for today. This currently impacts only Core customers and does not impact Flex Customers.

  2. monitoring Apr 04, 2023, 05:02 PM UTC

    We have started to receive Litle NSSR files. Core customers will start to see settlements generating shortly. We will continue to monitor and provide updates.

  3. monitoring Apr 04, 2023, 05:14 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 04, 2023, 05:16 PM UTC

    This incident has been resolved.