Finix experienced a notice incident on August 24, 2023 affecting Settlements and Payouts, lasting 2h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 24, 2023, 06:09 PM UTC
We are currently tracking an issue with our 3rd party processor where there is a delay in getting Litle settlement reports. We are monitoring the situation and are expecting a delay in Litle settlement creations for today. This currently impacts only Core customers and does not impact Flex Customers.
- identified Aug 24, 2023, 06:32 PM UTC
We are currently monitoring an issue with Worldpay where there is a delay in getting Litle settlement reports. We are monitoring the situation and are expecting a delay in Litle settlement creations for today. This currently impacts only Core customers and does not impact Flex Customers. No Finix systems are affected at this time.
- resolved Aug 24, 2023, 08:35 PM UTC
We have processed all NSSR files and settlements should be available for approval shortly.