Finicity experienced a critical incident on July 9, 2026 affecting Key API Services - Australia and Key API Services - Australia (Connect), lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2026, 09:53 PM UTC
A potential platform issue impacting Open Finance services is currently being investigated and we are actively working to resolve this issue. Thank you for your patience and support.
- identified Jul 09, 2026, 10:00 PM UTC
We have identified the service disruption impacting Open Banking Connect services in Australia and are actively implementing remediation measures. Our engineering teams continue to work toward full service restoration and are closely monitoring recovery progress. We will provide additional updates as more information becomes available. Thank you for your patience and understanding.
- identified Jul 09, 2026, 10:16 PM UTC
We continue to work toward restoring Open Banking Connect services in Australia. Recovery actions remain in progress, and engineering teams have made progress restoring affected service components. We are actively validating service functionality and monitoring the environment as remediation efforts continue. Customers may continue to experience service disruptions during this time. We will provide additional updates as more information becomes available. Thank you for your patience and understanding.
- monitoring Jul 09, 2026, 10:23 PM UTC
Service functionality has been restored for Open Banking Connect services in Australia. Our engineering teams are actively monitoring the environment and validating service stability. Thank you for your patience and understanding.