FinDock incident

Performance degradation EU-Test-1

Major Resolved View vendor source →

FinDock experienced a major incident on November 23, 2021 affecting File processing (ProcessingHub), lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Nov 23, 2021, 09:14 AM UTC
Resolved
Nov 23, 2021, 10:55 AM UTC
Duration
1h 40m
Detected by Pingoru
Nov 23, 2021, 09:14 AM UTC

Affected components

File processing (ProcessingHub)

Update timeline

  1. investigating Nov 23, 2021, 09:14 AM UTC

    We're seeing performance degradation on our eu-test-1 instance, connecting is currently not possible. We are actively investigating and provide an update as soon as possible.

  2. identified Nov 23, 2021, 09:34 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 23, 2021, 09:58 AM UTC

    One of our third-party vendors experienced performance issues on one of the servers used by FinDock (more information: https://status.cloudamqp.com/incidents/xs6sgbrjc1yr). We’ve switched to another server, which resolved the issue. We are monitoring the results.

  4. resolved Nov 23, 2021, 10:55 AM UTC

    This issue has been resolved, as we haven't seen any issues after switching to another server.