Heroku outage with impact on WebHub and ProcessingHub

Update timeline

1. resolved Aug 26, 2022, 09:59 AM UTC

   On 24/8/2022 Heroku experienced an outage that impacted FinDock applications from 1:17 AM to 2:54 AM. More information on the Heroku incident can be found on Heroku's status page: https://status.heroku.com/incidents/2453

2. postmortem Aug 26, 2022, 10:01 AM UTC

   **Giving Pages and PayLinks** * Customers were shown a 500 Server error page when trying to access a Giving page or PayLink * Giving Pages and PayLinks could not be created or adjusted from Salesforce. ‌ **Payments with and Notifications from PSPs for APIv2** * Notification Gateway responded with 500’s to any incoming notifications. This means that the status of existing Installments in Salesforce that were paid in this period were not updated. * For certain API v2 PSPs we rely on web pages being served from the WebHub \(Stripe, GoCardless, Redsys, PayPal, Mollie and Worldline Saferpay\) which also resulted in 500 error pages shown to the user: * Stripe, Gocardless & Redsys integrations use WebHub to redirect customers to the PSP. This means no payment could be made. * Mollie, PayPal, Saferpay integrations use WebHub to redirect customers after they have entered details on the PSP page. This means that payment was completed but the customer was not redirected to a success / thank you page. * No new WebHub accounts could be created during the downtime ‌ Failed notifications are assumed to be retried by the Payment Service Provider, which will update the Installment in Salesforce. For for Failed payment attempts through the API: * The customer was notified through an error page * An Installment was created in Salesforce with Status = New ‌ **ProcessingHub** * Payment Schedules that require file generation would have failed. * Uploads of files to FinDock through Chatter would have failed. ‌ To be notified in real-time about incidents, please subscribe to [https://status.findock.com](https://status.findock.com/).