FinDock incident

Data load errors on ProcessingHub

Minor Resolved View vendor source →

FinDock experienced a minor incident on November 28, 2023 affecting File processing (ProcessingHub), lasting 6h 21m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2023, 09:59 AM UTC
Resolved
Nov 28, 2023, 04:20 PM UTC
Duration
6h 21m
Detected by Pingoru
Nov 28, 2023, 09:59 AM UTC

Affected components

File processing (ProcessingHub)

Update timeline

  1. identified Nov 28, 2023, 09:59 AM UTC

    The errors are caused by a change in our Nov. ’23 release to production. We have rolled back the changes and are working on a new fix for the original issue.

  2. monitoring Nov 28, 2023, 11:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 28, 2023, 04:20 PM UTC

    This incident has been resolved.