FinDock incident

Intermittent downtime GivingPages, Paylinks and Notification Gateway

Minor Resolved View vendor source →

FinDock experienced a minor incident on October 8, 2024 affecting Notifications from Payment Service Providers (WebHub) and Giving pages, lasting 12h 16m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2024, 05:45 PM UTC
Resolved
Oct 09, 2024, 06:02 AM UTC
Duration
12h 16m
Detected by Pingoru
Oct 08, 2024, 05:45 PM UTC

Affected components

Notifications from Payment Service Providers (WebHub)Giving pages

Update timeline

  1. investigating Oct 08, 2024, 05:45 PM UTC

    Currently we are experiencing intermittent downtime for GivingPages, Paylinks and Notification Gateway. We are currently investigating the issue and provide more details later.

  2. investigating Oct 08, 2024, 06:15 PM UTC

    An ongoing incident at Heroku (https://status.heroku.com/incidents/2684) is causing the downtime. We are continuing to monitor the incident at Heroku.

  3. resolved Oct 09, 2024, 06:02 AM UTC

    Heroku has provided an update that the incident has been resolved. The impact start time is 2024-10-08 16:27 UTC, and the end time is 2024-10-08 at 22:10 UTC.