Files experienced a major incident on June 29, 2023 affecting Background Jobs, including Sync and Webhooks, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Background Jobs, including Sync and Webhooks
Update timeline
- investigating Jun 29, 2023, 11:08 AM UTC
We are investigating reports of errors on the Files.com service. This is affecting various elements of the service. Overall error rates are low and recovering. Our engineering team has identified the issue and are implementing further fixes at this time.
- investigating Jun 29, 2023, 11:13 AM UTC
We are continuing to investigate this issue.
- identified Jun 29, 2023, 11:31 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 29, 2023, 11:40 AM UTC
We have resolved an issue that was causing elevated errors. This incident occurred between the times of 1:59 AM PST to 4:35 AM PST.