Files experienced a notice incident on July 27, 2023, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 27, 2023, 05:39 PM UTC
We have resolved a major outage on Files.com which affected all Files.com core and auxiliary services in all regions. Services were down from 10:22 a.m. to 10:27 a.m., with a total downtime of 5 minutes. All services have been restored and are operating normally. Our engineers have confirmed that all systems have returned to normal. If you continue to experience any issues, please contact our Customer Support team by email or phone. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. Thanks for your support while we resolved this issue.