Files experienced a notice incident on August 22, 2023, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 22, 2023, 06:35 PM UTC
All services have been restored and are operating normally. We have resolved a major outage on Files.com which affected all Files.com core and auxiliary services in all regions. Services were down from 11:18 a.m to 11:25 a.m., with a total downtime of 7 minutes. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.