Files incident

RESOLVED - Web UI Case Sensitivity Issues in File/Folder Names

Notice Resolved View vendor source →

Files experienced a notice incident on September 26, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2023, 06:23 AM UTC
Resolved
Sep 26, 2023, 02:00 AM UTC
Duration
—
Detected by Pingoru
Sep 26, 2023, 06:23 AM UTC

Update timeline

  1. resolved Sep 26, 2023, 06:23 AM UTC

    All services have been restored and are operating normally. Web UI Only: We have resolved an issue where permissions for non-site-admins were being interpreted case sensitive manner where they should have been interpreted in a case-insensitive manner. As a result, certain action buttons (such as the button to Upload a file) may have not been displayed when it should have been due to the mismatch in case. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.