Files experienced a major incident on November 21, 2023 affecting Background Jobs, including Sync and Webhooks, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 21, 2023, 01:55 PM UTC
We are investigating reports of delays to batch and scheduled operations, including but not limited to scheduled and ad-hoc syncs, moves, copies, file transformations, automations, webhooks, batch deletes, email delivery, previews, and similar batch operations. This situation should not affect real-time operations such as FTP, SFTP, AS2, and other operations where Files.com acts as a server. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.
- resolved Nov 21, 2023, 02:47 PM UTC
We have resolved a situation causing delays to batch and scheduled operations, including but not limited to scheduled and ad-hoc syncs, moves, copies, file transformations, automations, webhooks, batch deletes, email delivery, previews, and similar batch operations. Operations were delayed beginning around 5:00 am PST and ending by 6:45 am PST. All operations did successfully complete despite delays. This situation was only a delay of scheduled and batch processing and did not affect real-time operations such as FTP, SFTP, AS2, and other operations where Files.com acts as a server.