Files experienced a major incident on January 12, 2024 affecting Core Services / API and Web Interface and 1 more component, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2024, 09:01 PM UTC
We are investigating a major performance degradation and/or elevated error rates that is affecting all Files.com core and auxiliary services in all regions. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.
- resolved Jan 12, 2024, 09:11 PM UTC
All services have been restored and are operating normally. We have resolved a performance degradation on Files.com which affected all Files.com core and auxiliary services in all regions. This incident occurred between the times of 12:17 pm PT to 1:01 pm PT. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.