Files incident

RESOLVED - FTP Authentication Issues for Customers with "SSL/TLS Required" Sitewide, but with Individual Users Overriding that Setting

Notice Resolved View vendor source →

Files experienced a notice incident on April 15, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2024, 04:15 AM UTC
Resolved
Apr 15, 2024, 01:15 AM UTC
Duration
—
Detected by Pingoru
Apr 15, 2024, 04:15 AM UTC

Update timeline

  1. resolved Apr 15, 2024, 01:38 AM UTC

    From 9:17am through 9:19pm EST, users on sites with the "SSL/TLS Required" setting set on a sitewide level, but overridden on a per-user basis were unable to log in via insecure FTP (i.e. FTP without SSL/TLS). This was due to a configuration error in a security update that was rolled out on Sunday morning EST.