Files incident

SFTP and Google Drive remote server failures on certain sites

Notice Resolved View vendor source →

Files experienced a notice incident on June 11, 2024 affecting Remote Server Integrations (Sync and Mount), lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2024, 02:22 PM UTC
Resolved
Jun 11, 2024, 02:22 PM UTC
Duration
—
Detected by Pingoru
Jun 11, 2024, 02:22 PM UTC

Affected components

Remote Server Integrations (Sync and Mount)

Update timeline

  1. resolved Jun 11, 2024, 02:22 PM UTC

    This incident affected SFTP and Google Drive remote server syncs and mounts on a portion of customer sites, and has been resolved at the time of this posting. We have resolved an incident causing failures in remote server connections from Files.com to SFTP and Google Drive remote servers. The incident did not impact connections to or from Files.com that do not involve SFTP or Google Drive remote servers. This incident occurred between the times of 6:10am Pacific to 7:05am Pacific on June 11th.